Substitution Policy
Candidates Accountability
At Totalnannies.com, candidates are not charged any program fees. However, once accepted, they enter into a contractual agreement and are expected to fully commit to the program. Failure to complete their contract may result in the loss of significant benefits and future placement opportunities.
Conflict Resolution and Support
In the event of incompatibility or misunderstandings between a candidate and a host family, our team will make every effort to mediate and resolve issues promptly and professionaly. Clear communication is essential, and we encourage both the candidate and the host family to work closely with our Post-Placement Coordinator to find constructive solutions.
If a host family experiences ongoing concerns regarding a candidate's performance or adjustment, it is imperative that these are reported to us immediately. Problems can only be resolved when all parties are fully informed and engaged in the resolution process.
Replacement and Transitional Support
If it becomes necessary to remove a candidate from the host family's residence, Totalnannies.com will endeavor to arrange a new placement for both the candidate and the host family. During this transition, the host family is expected to either:
- Provide accommodation for the candidate for up to two weeks and pay the candidate's regular salary,
- Pay the candidate two week's salary in lieu of hosting.
During this transitional period, the candidate is expected to continue fulfilling their childcare duties and should be compensated accordingly.
Candidates should never be asked to leave the host family's home without our direct involvement.
Six-Week Guarantee Policy
Although we take every precaution to ensure the suitability and quality of our candidates, if a host family is not satisified, or if a candidate leaves withing the first six weeks of placement, we will provide a replacement candidate free of charge. The replacement candidate will also be covered under the same six-week guarantee.
Please note that no free replacement will be provided if a candidate departs after the initial six-week period.
Protection Against Exploitation
Totalnannies.com upholds the highest standards of ethical treatment for all participants. A candidate will be removed immediately - without replacement to the host family - if they are placed in an exploitative environment, which includes but is not limited to:
- Breach of agreed-upon conditions prior to placement
- Reduction or withholding of the candidate's salary without mutual agreement
- Denial of agreed free time or rest periods
- Expansion of duties and responsibilities without prior discussion and consent
- Any form or mistreatment or unprofessional behaviour
