Totalnannies Terms and Conditions
- Status of Totalnannies
Totalnannies Ltd operates strictly as an employment agency, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Totalnannies acts solely as an intermediary, introducing candidates to host families.
Totalnannies does not employ candidates directly, or provide payroll.
All agreements regarding pay, duties, accommodation, and terms of stay are made directly between the host family and the candidate.
- Visa and Work Permits
Totalnannies will always try to provide candidates with information, to the best of its ability, regarding visas and work permits for different countries.
However, Totalnannies will not accept responsibility for any incorrect or outdated information.
It is the candidate’s sole responsibility to ensure they hold the necessary visa or work permit for their destination country before travelling.
All information is provided in good faith and may be subject to change.
- Candidate Responsibilities
Candidates registered with Totalnannies are expected to:
- Fulfil all duties agreed in their job description, including childcare, housework, and driving where required.
- Immediately inform Totalnannies of any difficulties or changes in their ability to perform agreed duties.
- Refrain from refusing core job responsibilities (such as driving or housework) after accepting a position.
- Maintain professional and respectful behaviour towards the host family at all times.
- Contact Totalnannies promptly in the event of any misunderstanding, disagreement, or concern regarding their placement.
- Travel Arrangements
Candidates are fully responsible for arranging and paying for their own travel to and from the host family.
- Under no circumstances should a candidate accept travel paid for or booked by the host family, as this constitutes a breach of Totalnannies’ Terms and Conditions and may result in disputes over reimbursement.
- Any travel expenses paid by a host family may be deducted from the candidate’s final wages.
- Totalnannies will not reimburse travel costs under any circumstances.
- Candidates uncertain about travel procedures must contact Totalnannies for clarification before travel is arranged or accepted.
- Liability Disclaimer
Totalnannies acts solely as an introduction agency and provides services in good faith.
Totalnannies will not accept liability for any expenses, injury, or damages — moral or financial — incurred by any candidate before, during, or after placement.
This includes, but is not limited to, disputes or issues relating to:
- Wages or unpaid salary
- Working hours, duties, or conditions
- Travel arrangements or reimbursements
- Visas, permits, or immigration issues
- Termination of employment or early departure
- Termination of Placement
In the event that a host family wishes to terminate an agreement and asks the candidate to leave, Totalnannies reserves the right to review the reasons provided.
Totalnannies may refuse to place a candidate with another family if, after review, it determines that the candidate is no longer suitable for representation.
- Replacement Process
Totalnannies will make every effort to arrange a replacement placement as quickly as possible; however, the agency reserves the right to take the time necessary to ensure that a suitable match is made
- Job Acceptance and Cancellation Fee
Once a candidate sends written or email confirmation accepting a position, this constitutes a legally binding job acceptance.
If the candidate later cancels their application or decides not to travel after acceptance, they will be liable for a £99.00 cancellation fee to cover administrative and marketing costs of finding a substitute candidate for the host family.
- Notice Period and Pay in Lieu of Notice
Both host families and candidates must provide two weeks’ written notice if they wish to terminate a placement.
- If a candidate leaves without giving or completing the required notice, they will be liable to pay the equivalent of two weeks’ salary, or this may be deducted from their final wages.
- If a host family requests that a candidate leave before the end of the two-week notice period, the family remains responsible for paying wages up to the end of the notice period, even if the candidate does not work during this time.
- Notice cannot be given while the candidate is absent from the host family for any reason.
- Travel Confirmation
For long-term placements (over 4 months), flight details with a valid booking reference and receipt must be provided within two weeks of confirmation.
For short-term placements (4 months or under), these details must be provided within one week.
Failure to do so may result in cancellation of the placement and a £99.00 cancellation fee.
- Unauthorized Employment
If a candidate begins employment with a host family introduced by Totalnannies without the agency’s written authorization or confirmation, Totalnannies reserves the right to withdraw all support services and benefits, past and present.
- Travel Contribution
After successful completion of the agreed contract term, the host family must pay the candidate a £200 travel contribution.
If this payment has not been received after departure, Totalnannies will refund the candidate directly for this amount.
- Dispute Resolution
In the event of a dispute between a candidate and a host family, Totalnannies will act as a neutral mediator to help both parties reach a fair resolution.
However, Totalnannies has no contractual liability for wages, duties, or behaviour, and cannot guarantee the outcome of mediation.
All grievances must be submitted to Totalnannies in writing before any formal action is taken.
- Breach of Terms
Totalnannies reserves the right to withdraw representation, support services, or placement assistance if a candidate or host family breaches any part of these Terms and Conditions.
This includes, but is not limited to:
- Refusal to perform agreed duties
- Acceptance of family-paid travel
- Failure to provide or complete notice
- Misrepresentation of information during registration
- Data Protection and Privacy
Candidates registered with Totalnannies give consent to the processing of their personal data and agree to Totalnannies’ privacy notice and policies.
By registering, candidates consent to being contacted about services provided by Totalnannies.
- Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
