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Welcome to our support page. We pride ourselves in
giving excellent post-placement support and we believe this is one of
the reasons we have such a high placement success rate.
If you are reading this page it is probably
because you are encountering some problems with your host family.
the majority of cases, problems that arise are due
to misunderstandings, a language barrier or just not realizing what is
expected of one another.
Before you submit a support
request please try and sit down with your host family and try to talk
things through. Often an honest chat can solve a lot of
misunderstanding. Try and make a list of any confusing issues to share
with your host family so that a better understanding is made between
If you have already tried
talking to your host family and feel this has not solved the problem
fill in our support request. We will respond within 24 hours to your
request and if necessary we will contact you and your host family to try
and solve any problems you are having.
Please complete all fields.
If your request is EXTREMELY URGENT we have a 24
hr help line you can access:+44 (0)7971 950105